Have a question related to an inmate? Please check our frequently asked questions below. If you are unable to find the answer please use the “contact us” form.
You may call the sergeant desk at the jail to voice a concern. The number is 806-775-7036.
If you’d like to file a written complaint you may do so by mailing your complaint to: PO Box 10536 Lubbock, TX 79408 or by using the contact us form on our website.
If these options do not resolve your complaint, The Texas Commission on Jail Standards will receive complaints involving inmates in all county jails or private correctional facilities that house county inmates and/or out-of-state inmates. You can file a complaint with the commission online.
Inmates are provided a copy of the Inmate Handbook via their assigned tablet. You can access a copy of the current inmate rules here: Inmate Handbook 2025.
If you have issues with a number being blocked please call IC Solutions at 1-866-228-4031
Live Operators Monday through Friday, 8:00AM to 5:00PM Pacific Time, Automated Operator 24hrs.
For questions about blocked numbers or to add a block, call: 806-775-7166 or 806-775-7167
Inmates can typically bond out of jail once they have seen a magistrate. Magistrates conduct Initial Appearance at least (2) times a day, sometimes more often. Bond settings are updated on our online jail roster once they are set. You may post the bond in full at the Lubbock County Detention Center’s Bond Window or contact a local Surety Company to post the bond on your behalf. Surety Companies charge a percentage of the bond amount and have additional rules they may require. A list of local bonding agencies can be found on our mobile app.
The Lubbock County active jail roster allows you to look up inmates in jail. You can locate an inmate by name, booking number or Sheriff’s Office (SO) number.
You can also utilize the Jail Search function on the Lubbock County Sheriff’s Mobile App to view information about an inmate in jail. The mobile app updates every half hour.
Call 806-775-7009 or Email LSODetention@Lubbockcounty.gov
Sending Money for Commissary/Tablet/Phone Use
A kiosk is available in the main lobby of the Lubbock County Detention Center for the public to apply cash to an inmate’s account.
There is an additional kiosk downtown in the lobby of the Sheriff’s property room.
The public may also apply money to an inmate’s account by using a card via the website, https://www.accesscorrections.com/, or via telephone 1-866-345-1884. The facility number: 20172
Sending Money for the Phone only
The public may apply money to an inmate’s account by using a card via the website https://www.icsolutions.com/, or 1-888-506-8407. Money sent this way cannot be used for anything other than the inmate’s phone account.
The Lubbock County Detention Center has contracted with Smart Communications to provide MailGuard electronic mail services.
Leave a Text Message for an inmate
Messages can be sent to inmates by creating an account at https://www.smartinmate.com
- Inmates will receive these messages as emails via the tablet system.
- There is a cost associated with using the messaging service which comes out of the SmartInmate credits
- Message can also be sent collect / “COD” by the inmate and will be paid for by the recipient upon reading
Inmate Mail
Inmate postal mail must be sent to the following address:
Lubbock County Detention Center
Inmate’s Name and SO#
PO Box 9136
Seminole, FL 33775
The inmate’s name and SO# must be clearly printed on the outside of the envelope or postcard to ensure the mail is posted to the current account.
- All regular inmate postal mail (postcards, letters, greeting cards, etc.) will be scanned into the system and available to the inmates to view via tablets or wall kiosks depending on their housing unit.
- Upon release, inmates can login into the public website at https://www.smartinmate.com/ and enter their inmate number and password to download their photos, messages, and postal mail for FREE!
Inmate Legal Mail
Legal mail, court documents, bank statements, and publications will continue to be sent to the facility directly at:
Lubbock County Detention Center
Inmate’s Name and SO#
PO Box 10535
Lubbock, TX 79408
*The envelope must have a return address.
If you have recently been sentenced to do “weekend” You will need to sign up a the Work Release Office, located at 801 Main Lubbock Tx, 79401.
Once you have been established as a “weekender” to serve the time you have been sentenced, you will report to the Lubbock County Detention Center at 3502 N. Holly 79408. You are to report, and check in, at the visitation lobby. Staff will be available to ensure you have checked in and to escort you to the processing area. It is important you report prior to the time that has been set for you. For example, if you are scheduled to start your time beginning at 6:00pm, you should report a few minutes prior to that time.
Picking up Property from Current Inmates
If you are picking up property for an inmate currently incarcerated visit the bond window of the Lubbock County Detention Center. You will be provided a form to complete and asked for a valid photo ID. The inmate will be provided a copy of your presented ID to review and asked if they authorize the release of their items. If the inmate approves the release of property, the form will be signed by both parties and the property will be provided to you. Typically only property in the inmate’s valuable property bag is released this way and it is on an all-or-nothing basis. The only exception is for inmates convicted to serve time in TDCJ, who may release all property. Once the transaction is completed, the signed form will be placed in the inmate’s file.
Picking up Property on behalf of Former Inmates
At the time the inmate is being released to TDCJ, he/she will fill out a form designating an individual to pick up any remaining property that was left behind. The inmate will also have to provide contact information and an address for the person he/she has designated. A copy of the form will be sent via U.S. Mail to the designated person notifying them of the property, which is to be picked up by them, and them only. The letter will provide instructions on how to retrieve the property and how long the designated person has to retrieve it. The property will be packed and stored separately, in the Sheriff’s Property Room, until it is picked up. If the property is not picked up within the allotted time, it will be discarded or donated.
You can obtain a copy of your jail card from the Records Department, located at the Lubbock County Detention Center.
If requesting a jail card for someone other than yourself, you will be required to submit an open records request through the Records Department.
VISITATION RULES THE LUBBOCK COUNTY DETENTION CENTER
Times:
- 8:00 am to 10:00 pm with the last visit scheduled to begin no later than 9:30 pm
RULES:
- All visitors over 17 years of age must have a valid Government issued identification:
- State-issued Identification Card or Driver’s License
- Bar Card
- Military Identification card
- Law Enforcement agency/commission with photograph identification
- Official passport
- Offender’s State Card use for 30 days from the date of the first visit occurs, until the visitor retrieves an official ID card
- ID’s that cannot be used if expired: I-94’s (expires within 6 months of entry and individuals are in illegal status and can be held by ICE), border crossing cards, green cards, work authorization cards, or national passports of origin (is good for ten years)
- Inmates are allowed only one adult visitor per visit. Up to two children may accompany the adult visitor as long as they are adequately controlled.
- Visitors can visit an inmate only once per day.
- No loud talking, yelling, or obscene language.
- Parents must control children at all times; no climbing, running, or horseplay will be allowed
- No food, gum, candy, drinks, cell phones, purses, backpacks, pens, pencils, or bags of any kind allowed into the visitation rooms at the jail. All items must be secured by the visitors in the lockers provided. Note: Lockers require a solid quarter and you will get your quarter back once you return to the lockers with the Key. Do not store items in the Lockers without inserting a quarter.
- All visitors are subject to the Lubbock County Detention Center dress code policy:
- Halter tops, undershirts, tank tops, fishnet shirts, or see-through fabrics are not allowed
- Shirts and blouses with an open midriff and cutoff shorts are not allowed
- Shirts or other articles of clothing with pictures or language that may be considered offensive will not be allowed
- Slacks, pants, and shorts shall be worn at or above the waist
- Shorts, dresses, and skirts shall meet the tips of the person’s fingers while extended by their side
- Clothing that is too tight or revealing is prohibited
- Clothing that has been modified in a revealing manner will not be allowed
- Clothing that signifies gang affiliation, such as cuts or colored bandannas will not be allowed
Violation of any rules may result in the termination of the visit. Persons caught violating these rules may have their visitation privileges suspended up to 30 days. Entering the visitation conveys an understanding and agreement to all posted rules.
VISITATION INSTRUCTIONS FOR THE LUBBOCK COUNTY DETENTION CENTER
The following are instructions for those new to visitation with SMART Communication at Lubbock County. You can register via a smartphone, computer, or kiosk at the facility.
You do NOT have to be at the facility to complete the process.
On a smartphone, computer, or Jail Kiosk visit: WWW.SMARTINMATE.COM
Step 1
- Register as a Public User
- You will need to receive an activation code to an active cell phone number or email address to complete the registration process
Step 2
- Send a connection request to the Inmate for acceptance.
- The connection request must be accepted by the inmate.
Step 3
- Register to schedule visits at the facility.
- You must include both a valid photo ID AND a recent photo of yourself to compare to the ID
- Applications must be approved by the facility before scheduling – this is typically done within 24 hours.
Step 4
- Schedule visit
- Visits must be completed 1 day (24 hours) in advance
Session Limits
- On-Site Visits: 1 per person, per inmate daily
- Remote Visits: Unlimited for any inmate in general population housing. Must be scheduled in advance by the user, and cannot be scheduled by jail staff. There is a cost associated with this option.
- Inmate Initiated VOD (Video on Demand): – Once you receive the connection request, you will have 3 minutes to connect before the opportunity ends. Limited to 5 attempts by the inmate per day.
- Special Housing Unit Visits: Must be scheduled by jail staff per the current visitation schedule. Please call 806-775-7019 to schedule a visit.
