The Communications Center houses Telecommunicators, who are often the first point of contact the public has with the Sheriff’s Office. Telecommunicators receive continual in-service training to keep a current Texas Commission of Law Enforcement (TCOLE) certificate and the continually changing laws and guidelines for TCIC/NCIC databases.
The Communications Center reports to the Special Operations Captain.
Telecommunicators
Telecommunicators receive calls, gather information and obtain proper location of emergencies for dispatch. Telecommunicators are responsible for relaying accurate information to deputies, surrounding law enforcement officers, and volunteer fire departments in an efficient manner. Telecommunicators monitor all radio traffic for the Sheriff’s Office, seven surrounding police jurisdictions, and eleven volunteer fire departments.
Telecommunicators handle the timely preparation, entry and clearing of fugitive warrants into the state computer system, as well as, active protective orders and missing persons.
Members of the public may contact the Communications Center via non-emergency lines to request an officer call back, file a report, or comment on an officer’s service. Non-emergency lines include:
(806) 775-1600, (806) 775-1601, and (806) 775-1480.
The Communications Center is staffed 24 hours a day, 365 days a year and primarily answers 911 calls.
